Since end of last year my networking needs are handled by my NetGear DGND4000 router/modem. I’ve been using NetGear products for my networking since I first threw out that miserable excuse for a modem that Orange delivered with their ADSL subscription. So far I have been reasonably happy with their products.
Now I have encountered a somewhat surprising issue though. The network coverage in the house was only barely reaching the far ends so I got a XAVN2001 PowerLine Wi-Fi-extender. It worked great, or so I thought. Actually the extender does work great but the modem/router itself works not so great.
I got some occasional connectivity issues that I couldn’t figure out at first. Now I have found out the reasons for my issues though. It turns out that, when the Wi-Fi-extender is connected, the wireless clients connecting to the DGND4000 can use the internet but they cannot see the wired devices on my local network. The wireless clients connecting to the XAVN2001 works flawlessly though and can see all devices on the network. That is why I only occasionally saw any issues. They depended on where in the house I was and thus to which wireless access point I was connecting.
If I disconnect the XAVN2001 from the network, the wireless connectivity of the DGND4000 starts to work as it should again. Re-connect the XAVN2001 and the DGND4000 wireless stops working correctly but wireless connections to the XAVN2001 works fine. Obviously this is a big what the f…? I have been through all the settings on both the devices and cannot find anything relevant to change.
I filed a support request with NetGear this morning but as you know, my experience with big company help desks are not exactly stellar so my hopes are not really that high. It is the first time I use NetGear’s support though so maybe they will surprise me.
UPDATE: Unfortunately NetGear support did not surprise me. I have now received two answers which both where utterly unhelpful and bordering on the ridiculous. We will see if the person giving the answers finally transfers the request to someone actually having a clue or not. My hopes are not high. I have the feeling another of my ranting posts are in the making…